Terms of Service
These terms apply to every online order placed with Xie Grub. Please read the delivery and cancellation sections before you check out.
Effective when posted. We may update these terms as our ordering and delivery process changes; the version shown here applies when you place an order.
Ordering, Menu Availability, Pricing & Payment
Your order moves from cart to confirmation in a few clear steps.
When is an online order accepted?
Submitting checkout sends your order request to Xie Grub. An order is accepted when we send an order confirmation. A checkout screen or payment authorization alone does not guarantee acceptance.
If we cannot accept an order, we will use the contact details provided to let you know and address any payment authorization through the payment provider.
Can menu items or prices change?
Menu items depend on availability and may change without notice. The prices and fees shown at checkout apply to the order you submit, except where a clear display or calculation error needs to be corrected before acceptance.
Taxes, delivery charges, selected options, and catering quantities can affect the total. Review the final amount before placing your order.
How does payment work?
Use a payment method offered at checkout and provide accurate billing details. Your payment provider may authorize the amount or ask for additional verification.
Contact the payment provider about a bank-side authorization or posting delay. Keep your order confirmation for reference.
Delivery Windows, Cancellations & Substitutions
Give us the right details and stay reachable. That helps your food reach the right door.
What should I expect from a delivery window?
A delivery window is an estimate, not a guaranteed arrival time. Traffic, weather, kitchen volume, and access delays can affect timing. We will contact you using the details on the order if a change needs your attention.
Someone must be available to receive the order at the address provided. If no one can be reached, delivery may be delayed or the order may be returned; extra charges or a replacement order may apply.
Can I cancel an order?
Contact us as soon as possible with your order number. We can confirm whether cancellation is still possible; once preparation or dispatch has started, we may be unable to cancel or refund the order.
For a catering cancellation, check the booking terms and deposit conditions in your confirmation. They may differ from a standard delivery order.
What if an item is unavailable?
If an item becomes unavailable, we will try to reach you about a suitable substitute. You can decline a proposed change. If we cannot agree on a replacement, the unavailable item may be removed and any related charge handled through the original payment method.
What delivery details do I need to provide?
Enter a complete Houston-area address, a working phone number, and useful access instructions such as a gate code or suite number. Check that the address is within the delivery area shown at checkout.
Xie Grub is not responsible for a failed handoff caused by incorrect or incomplete information supplied with the order.
Catering Deposits, Refunds & Service Limits
Large orders need extra planning. Confirm the details in writing.
How are catering orders confirmed?
Catering quantities, menu selections, delivery timing, and any deposit or balance due will be stated in the quote or confirmation. A booking is confirmed only after you accept those terms and complete any required deposit.
Lead time depends on the order size and requested date. Ask us to confirm availability before making plans around an unconfirmed request.
What happens to a catering deposit?
The quote or booking confirmation will explain the deposit amount, payment deadline, and cancellation conditions. Those written booking terms determine whether a deposit can be returned or applied to a revised booking.
Keep your confirmation. It contains the terms for your specific event.
When may a refund be issued?
If an accepted order is cancelled by us or is materially unfulfilled, contact us with the order number and details. We will review the order and explain any refund or adjustment that applies.
Approved refunds are sent to the original payment method. Your payment provider controls how quickly the credit appears.
Are all addresses and delivery times available?
Delivery is limited to the areas and time windows available at checkout or confirmed for catering. If we cannot meet an accepted delivery window, we will contact you to discuss a revised time or cancellation and any applicable refund.
Need to review a booking? Contact the team with your confirmation details.
Dietary Disclosures & Website Use
Please check with us before ordering if an ingredient could affect your health.
How should I check ingredients and allergens?
Menu descriptions and dietary labels are provided to help you choose. Ingredients and preparation methods can change, and food may be prepared in a kitchen that handles common allergens.
Tell us about allergies or dietary needs before ordering, then contact us to confirm the ingredients and preparation details for the specific item. Do not rely on a menu label alone for a severe allergy.
What information should I submit on the website?
Provide accurate details for orders and enquiries. Do not submit false contact information, impersonate another person, interfere with the ordering service, or use the website to place unauthorized orders.
We may decline or investigate activity that appears to misuse the site or payment process.
What if I have a question about these terms?
Contact Xie Grub before ordering if a policy is unclear. Include the relevant order or catering reference when you have one.
Talk with the Houston team
Share your order number and the rule you are checking. We can help clarify the next step.
Using these terms
These terms cover orders placed through the Xie Grub website, including waffle delivery and catering requests. Any order-specific details in your confirmation apply alongside these general terms.
Please check this page again before a future order. If you have a question about a current order, contact us or call +1 472 459 3915.