Privacy Policy
You share an address and phone number when you order. This policy explains how Xie Grub handles information from the website, online orders, and catering enquiries.
We may update this policy when our practices change. Check this page for the current version.
Ask a privacy questionInformation We Collect
The details depend on whether you place an order, ask about catering, or browse the site. The sections below cover the information we may receive.
Contact details
When you order or contact us, we may collect your name, phone number, and email address. We use these details to identify your order and reply to your request.
Delivery location and instructions
We collect the delivery address you provide, along with drop-off, building access, or other delivery instructions you choose to include.
Order details
Order records can include the items and quantities you request, your delivery window, and any special instructions connected with preparing or delivering the order.
Catering enquiry details
A catering enquiry may include an event date, guest count, dietary requirements, and the contact details needed to discuss your request.
Payment-related information
Checkout involves payment-related information. Payment details may be handled by the payment provider used during checkout; the information available to us depends on that provider and the transaction.
Share only what we need.
How We Use and Share Information
We use the details you provide to handle the request you made. Access is limited to the work that request requires.
Preparing and delivering an order
We use order and location details to prepare the items you selected, coordinate the delivery window, and follow the instructions you supplied.
Confirming orders and replying
We may use your phone number or email to confirm an order, clarify a delivery detail, or respond to a catering enquiry about timing, packages, or dietary needs.
Sharing needed to complete a request
Information may be shared with service providers involved in checkout, communications, or fulfilling an order, and when disclosure is required by law. We do not describe this as permission for unrelated use.
For a question about a specific request, contact our Houston team.
Cookies and Analytics
Some website functions rely on small browser files called cookies. Their purpose depends on the feature being used.
Cookies that support ordering
Cookies may help keep an online order in progress and remember interface preferences. Blocking cookies in your browser can affect how parts of the site work.
Analytics and site use
Analytics information can help us understand which pages people visit and where customers need clearer steps to place an order. You can use your browser settings to manage or delete cookies.
Cookie choices: Browser controls let you manage cookies stored on your device. If you block a cookie needed for checkout, the cart or ordering steps may not work as expected.
Your browser settings are the place to start.
Retention and Security
Order and enquiry records help us respond to customers and keep the records we need to run the service.
How long records are kept
We keep customer and order information for as long as it is needed for the purpose it was collected, including handling orders and enquiries, maintaining business records, and meeting legal obligations. The period can vary by record type.
How we protect customer information
We take practical steps to limit access to stored customer information and use service providers where needed to support ordering and communications. No online system can be guaranteed completely secure.
We keep it purposeful.
Your Choices and Privacy Requests
You can contact us about the information connected with your orders or enquiries. Tell us what you need, and include enough detail for us to find the right record.
Marketing messages
If you receive a non-essential marketing message, use its unsubscribe instructions or contact us to ask that we stop sending those messages. We may still need to send a service message about an order you placed.
Access, correction, or deletion
You can ask us to provide access to customer information, correct a detail, or delete information where applicable. We may need to confirm your identity and may have to retain certain records when required by law.
What to include in a request
Include your name, the phone number or email address used for the order, and a clear description of your request. Avoid sending payment card details in your message.
Questions deserve a clear answer.
Send a Privacy Question to Our Houston Team
Tell us whether your question concerns an order, a catering enquiry, or information collected while browsing. We’ll use those details to direct your request.
Please don’t include card numbers or other sensitive payment details.